| | Q: | How can I obtain service for my STORM watch? | |
| | | You need to send your watch to us for service. Please see Returns Procedure or your STORM Guarantee for more information. | |
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| | Q: | Where do I send it for service / what is your address? | |
| | | 560 Estabrook Street, San Leandro, CA 94577 | |
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| | Q: | What do I include with the watch, when sending it for service? | |
| | | 1) A Covering letter explaining the faults and what service is required.
2) Your guarantee and sales receipt, only if the item is under one year old and the fault or service is covered under the guarantee. For items over one year old or for a chargeable service we do not require the Guarantee or sales receipt to be sent in.
3) A cheque or postal order for the correct amount for the service + postage & packing. For service prices see: Service price list | |
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| | Q: | How much will the repair on my watch cost? / Do you have a price list? | |
| | | Please see Service Price List | |
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| | Q: | Will you advise me if there are any additional charges before work is carried out? | |
| | | Yes, we will request additional payment by sending out an invoice detailing any additional work. For more information please see Service Price List | |
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| | Q: | How much do I send for Postage Packing & Insurance? | |
| | | You should send $10.00 if the return address is in the US, $20.00 if it is outside the US. | |
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| | Q: | Who should the cheque or postal order be made payable to? | |
| | | STORM USA | |
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| | Q: | What is the model name/number of my STORM watch/ How can I identify it? | |
| | | All STORM watches made within the past 8 years will have the model name engraved on the watch caseback, this is found usually on top of the STORM logo. Please note all our watches have model names and not numbers. | |
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| | Q: | Are your watches adjustable, if so where can I have the strap/band made smaller to fit my wrist? | |
| | | Yes, you can try your local qualified jewellers / watch makers who should be able to do the alterations. If not you can try STORM stores or send it in to us direct. Please see Service price list for the charges. | |
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| | Q: | Where can I obtain extra links for my watchstrap to make it bigger? | |
| | | You can obtain extra links from us direct. Please see Spare Parts order procedure | |
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| | Q: | Can I order spare parts direct from you without sending the watch in? | |
| | | Yes. Please see Spare Parts order procedure | |
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| | Q: | How long is STORM guarantees valid for? | |
| | | Twelve Months from the date of purchase provided it is dated and stamped by the retailer. | |
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| | Q: | What is covered under the STORM guarantee? | |
| | | The STORM guarantee covers the movement/mechanism of the watch against defects for 12 Months. It also covers any genuine manufacturing defects within this period in which case it will be repaired free of charge, except for the return P&P and Insurance charge. See STORM Guarantee or Care & Maintenance for more information. | |
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| | Q: | What is not covered under the STORM guarantee? | |
| | | 1) Batteries, Glass, Case, Straps, Clasp, winder.
2) Accidental damage, or inexpert or unauthorised repair.
3) Water penetration though misuse, or on non water resistant watches.
4) Discolouration, wear & tear occurring through normal usage.
See STORM Guarantee or Care & Maintenance for more information. | |
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| | Q: | How long will it take to service my watch? / How will I receive it back? | |
| | | Please allow up to 30 days for the return of your watch. However there may be a delay over the 30-day period if spare parts are not in stock, if this is the case we will inform you. We will return your watch back to you by Recorded or Special Delivery and will insure it against loss. | |
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| | Q: | Is my STORM watch water resistant? | |
| | | Only if your watch states "Water Resistant" on the caseback. Please refer to Care & Maintenance for more information. | |
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| | Q: | How long do the batteries last in STORM watches? | |
| | | Usually up to 2 years from the date of manufacture, not date of purchase. Some models may vary. | |
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| | Q: | Where can I get instructions for my STORM Watch? | |
| | | You can download watch instructions here | |
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| | Q: | Are your watches nickel safe / Anti-Allergenic? | |
| | | All STORM products are anti-allergenic and comply with current European standards. | |
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| | Q: | I have purchased a STORM watch from outside the U.K, where can I obtain service? | |
| | | If you are outside the U.K please contact/ send your watch to the distributor in your country or as detailed on your STORM guarantee. If you do not have the address then please contact our sales dept and ask for the address of the distributor in your own country. If you are in the U.K then please send your watch to us for service direct, please see Returns Procedure for more info. | |